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Information Leaflet



We are on Wells Terrace directly behind the shop Fish Plant. Walk through the small car park, through the double doors and then you will see our entrance on your left.  

Cancellation Policy:

- Please give 48+ hours cancellation notice
- If you cancel within 48 hours there will be a 50% charge. However, if we are able to find someone to take your slot, then there will be no charge.

- If you cancel within 12 hours, the full 100% is charged.
- No-shows will be charged at the full rate. We have a busy diary, often with a cancellation/waiting list and so someone else could have used your time slot.

What to expect?



1. Verbal Assessment – We’ll ask you about your current injury/problem and any concerns you have surrounding it. We’ll discuss what you’re hoping for from physiotherapy and come up with realistic targets together.

2. Physical AssessmentNext up is a series of physical tests, starting with visual observations of your joints and posture. An assessment of your joints’ range and quality of movement will follow, before we assess your overall movement. 

3. Diagnosis – The verbal and physical assessments will inform our diagnosis. You’ll be given an idea of how long recovery should take.


4. Treatment Plan -  We’ll create a treatment programme that will involve one-to-one physiotherapy sessions and a plan of what to do in your own time to aid your recovery. This could include stretches, exercises and lifestyle changes. 

What to wear?



Physiotherapy often involves prescription of exercises so it’s a good idea to bring or wear clothes that you feel comfortable in. Your physio will leave the room if you need to change in the clinic. 

For any issues involving your legs, a pair of flexible shorts is recommended. 


For women with back, neck or arm conditions, a vest top or sports bra is recommended.


Some uncovering of skin may be required to assess and treat certain body parts, but only to the level that you are comfortable with. If you cannot uncover due to religious reasons, then please let us know.

Sports Massage:

Upper body – Standard clip bra for women, topless for men.


Lower body – Flexible shorts or appropriate underwear.


Clean towels will be provided.


What to bring?

It’s helpful to bring any relevant scans or letters, as well as a list of any medications you take. We’ll discuss your medical history to establish a full picture of your health before any physical assessment or treatment takes place. ​

Chaperone Policy:

You have a right to chaperone. However, due to being a small team, we are unable to offer you one at this stage. If you do require a chaperone, we can refer you to someone who can offer you one.

Interpreter Policy:

If you struggle with English as a second language it is advised that you organise a professional interpreter with experience working in medical settings, rather than bringing a family member or friend.

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