Entry:


There are two steps to enter the clinic and one flight of stairs up to the treatment room. If you are unable to use the stairs, we will offer a home visit without the usual additional charge, as long as you live within 1km. If you live further away, we can help you to find a suitable clinic in your area. 

Cancellation Policy:

  • Please give at least 24 hours cancellation notice.

  • If you cancel without 24 hours notice there will be a 50% charge. However, if I am able to find someone to take your slot, then there will be no charge.

  • No shows will be charged at the full rate. I have a busy diary, often with a cancellation/waiting list, and the time slot could have been used by someone else. 

 

Covid policy:

Please wear a mask at all times whilst in the building. See Covid Protocol for more information.

 

What to wear?

 

Physiotherapy:

Physiotherapy often involves prescription of exercises so it’s a good idea to bring or wear clothes that you feel comfortable in. Your physio will leave the room if you need to change in the clinic. 

For any issues involving your legs, a pair of flexible shorts is recommended. 

 

For women with back, neck or arm conditions, a vest top or sports bra is recommended.

 

Some uncovering of skin may be required to assess and treat certain body parts, but only to the level which you’re comfortable with. If you cannot uncover due to religious reasons, then please let us know.

Sports Massage:

Upper body – Bra for women, topless for men.

 

Lower body – Flexible shorts or appropriate underwear.

 

Clean towels will be provided.

 

What to bring?

It’s helpful to bring any relevant scans or letters, as well as a list of any medications you take. We’ll discuss your medical history to establish a full picture of your health before any physical assessment or treatment takes place. ​

What to expect?

 

Physiotherapy:

1. Verbal Assessment – We’ll ask you about your current injury/problem and any concerns you have surrounding it. We’ll discuss what you’re hoping for from physiotherapy and come up with realistic targets together.

2. Physical AssessmentNext up is a series of physical tests, starting with visual observations of your joints and posture. An assessment of your joints’ range and quality of movement will follow, before we assess your overall movement. 

3. Diagnosis – The verbal and physical assessments will inform our diagnosis. You’ll be given an idea of how long recovery should take.

 

4. Treatment Plan -  We’ll create a treatment programme that will involve one-to-one physiotherapy sessions and a plan of what to do in your own time to aid your recovery. This could include stretches, exercises and lifestyle changes.