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Privacy Policy

Physio Jack Studios (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.physiojack.co.uk, contact us, or use our services.

 

1. Information We Collect

We may collect the following types of information:

a) Information You Provide Directly:

  • Name, email address, and phone number when contacting us or booking an appointment.

  • Medical and health-related information you choose to share with us for physiotherapy, personal training, or related services.

  • Payment and billing details when you purchase services.

b) Information Collected Automatically:

  • Technical details such as IP address, browser type, device type, and operating system.

  • Website usage data (e.g., pages visited, time spent on the site) through cookies and analytics tools.

 

2. How We Use Your Information

We use your information to:

  • Provide physiotherapy, personal training, and related services.

  • Manage bookings, appointments, and client records.

  • Communicate with you about your care, enquiries, or updates.

  • Process payments and maintain financial records.

  • Improve our website, services, and client experience.

  • Comply with legal and regulatory obligations.

 

3. Sharing of Information

We do not sell your personal data. We may share information only in the following circumstances:

  • With trusted service providers (e.g., booking platforms, payment processors) who assist us in delivering our services.

  • With healthcare professionals when necessary for continuity of your care, and only with your consent.

  • When required by law, regulation, or to protect the safety of clients, staff, or the public.

 

4. Data Storage & Security

  • Your personal data is stored securely in compliance with UK GDPR and the Data Protection Act 2018.

  • Access is restricted to authorised staff only.

  • We take appropriate measures to protect your data against loss, misuse, or unauthorised access.

 

5. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve our services. You can manage or disable cookies through your browser settings.

 

6. Data Retention

  • We retain medical records for a minimum of 8 years after the last treatment in accordance with UK healthcare regulations.

  • Financial records are retained for at least 6 years for tax purposes.

  • After these periods, data will be securely deleted or anonymised.

 

7. Your Rights

You have the following rights under UK data protection law:

  • The right to access your personal data.

  • The right to request correction of inaccurate or incomplete data.

  • The right to request deletion of your data (subject to legal obligations).

  • The right to restrict or object to processing.

  • The right to data portability.

To exercise any of these rights, please contact us at info@physiojack.co.uk.

 

8. Third-Party Links

Our website may contain links to external websites (e.g., social media, booking platforms). We are not responsible for the privacy practices of these third-party sites.

 

9. Children’s Privacy

Our services are sometimes provided to individuals under 18 (e.g., teen athletes). In such cases, we will only collect and process data with the knowledge and consent of a parent or legal guardian.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Physio Jack Studios
Office C, Unit 5, 3–4 Wells Terrace
London, N4 3JU
Email: info@physiojack.co.uk
Phone: 07942 158762

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